Unfortunately, we are not immune to the impact COVID-19 has had on shipping and logistics around the world. Flights in and out of the US have become less frequent. Plus, local shipping services in numerous countries are lacking manpower. Some countries are also quarantining all packages for 2 weeks.
This severely impacts the shipping duration for international orders. As the pandemic situation improves, we're looking forward to having these unexpected delays resolved soon.
All orders are promptly processed and shipped out from our fulfillment center between 1 to 2 business days. However, if you've placed an order outside of the US, please understand that there may be a delay of between 3 to 8 weeks before your order arrives depending on your destination country.
If your order has been impacted by these delays, we strongly encourage you to follow up with your local post office. A large portion of delayed orders are due to the country's post office, and they will be able to provide you with the most updated information.
We sincerely apologize for this unfortunate predicament, and we're doing our very best to ensure all international customers receive their orders.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will process your order within 1 to 2 business days.
Our support team is always happy to guide you at any step!
Once your order is shipped out, you will receive an e-mail containing your tracking number that you can use to follow your package’s journey to you. If you do not receive an e-mail containing your order's tracking number, simply reach out to us at help@edenboost.com and we'll get back to you within 1 to 2 business days.
To check on the status of your order, you can use our Order Tracking page. You’ll need to enter your email address or phone number, and order number. Both details can be found in the order confirmation email sent to the email address provided during checkout.
You can select your preferred payment method at checkout.
We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. This includes VISA, MasterCard, AmericanExpress, Diners, and Discover.
Do note that additional exchange fees may apply if your currency is not in US dollars. The currency exchange will be performed by your card provider or bank.
Australia, Canada, New Zealand, Spain, and South Africa are currently shippable, but please expect a delay in shipping.
For countries we currently do not ship to, please refer to our shipping policy here.
Shipping times:
Orders within the US take 7 to 8 business days to be delivered to you and we process orders within 1 to 2 business days.
International orders take 20 to 30 business days to be delivered via USPS and we process orders within 1 to 2 business days.
Shipping time might vary depending on location, shipment method and other factors.
Shipping cost:
A small shipping fee of $5 applies to orders in the US. Ordering 3 bottles or more entitles you to free US shipping.
Orders to other destinations will be charged for shipping depending on your chosen delivery method and country. The full shipping cost will be displayed at checkout.
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
The customs value is made up of:
the price paid for the goods,
the insurance cost,
the shipping cost.
Do check with your local customs for current charges to avoid any unexpected surprises.
Any purchase you make from EdenBoost is covered by our 60 day moneyback guarantee. We've set this guarantee in place to protect our customers.
If you're not satisfied with your purchase, and if your order falls within the 60 day period, simply reach out to us at help@edenboost.com and we'll make arrangements for you to receive a 100% refund.
Yes, your contact and payment information is fully secure. Our website uses a 256-bit encryption, which means that 100% of your data is safe and secure. Customer information that enters our website is encrypted by McAfee Secure and TRUSTe Certified Privacy.
We use an international payment merchant to process your payment securely, ensuring that your payment details and information are encrypted. This also means that there may be instances where payments don't go through.
If you're paying by credit card and you see an error message after clicking on "Complete Purchase", we recommend you to try the following:
Check that your credit/debit card payment limit has not been maxed out
Use a different credit/debit card
Contact your bank or card issuer to approve the charge
Select PayPal as the payment method during checkout
If you continue to encounter issues making payment, please reach out to us at help@edenboost.com and our customer support team will help you out. When contacting us, do include information about the specific payment issues you're encountering, including screenshots and detailed descriptions of what solutions you've tried. This will greatly speed up the process!
Your 100% satisfaction is important for us. We offer a 60-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 60-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email help@edenboost.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Yes, AlphaCleanse is made from organic ingredients.
Each ingredient used in our supplements is of the highest quality and harvested from natural sources. They do not contain any preservatives, chemicals, additives, or stimulants. They're vegan, non-GMO, and they're allergen-free.
On top of that, our supplements are produced in a GMP-certified and FDA-registered facility right here in Utah, USA.
Because of these factors, our supplements are ideal for long-term consumption and can be incorporated into any diet.
AlphaCleanse and VitaGuard are made from entirely natural and organic ingredients. They're also manufactured in an FDA-registered and cGMP-certified facility in the USA. Our supplements do not contain any allergens such as nuts, soy, gluten, dairy, or shellfish. Both products do not contain any stimulants such as caffeine.
In other words, our supplements are formulated for safe and long-term consumption. And there are no known side effects associated with taking our supplements thus far.
However, if you do experience adverse effects, please stop consumption and consult your doctor. If you are on medication or suffer from any health conditions, please consult your doctor regarding the consumption of any supplements.
Yes, AlphaCleanse and VitaGuard complement each other very well. They've been designed to benefit specific areas of one's holistic health. Simply take 2 capsules of AlphaCleanse and 2 capsules of VitaGuard each day, and you can make great strides in your journey towards better health!
For VitaGuard or AlphaCleanse, simply take 2 capsules a day with or without food in the morning.
It is generally safe for healthy individuals to go up to 3 or 4 capsules a day, especially if you want more detoxification and cleansing support.
Each of our bodies are different. Likewise, how each of us respond to different ingredients varies. Although we haven't encountered reports of side effects as a result of our supplements, please stop consumption if you experience any adverse effects.
Most of our customers are able to easily swallow our regular-sized capsules. Each capsule measures about 0.9 inches in length, which is the typical size of most supplement capsules.
If you find it difficult to swallow capsules, try taking them one at a time. You can also consider opening up the capsule, and mixing the contents into a cup of water.
Unfortunately, we are not able to give medical advice. If you are currently taking medication, undergoing pregnancy, or have any existing or pre-existing health conditions, please consult with your doctor or a medical professional before taking any supplements.
What we can assure you is that our ingredients are entirely natural and do not contain any artificial ingredients, chemicals, or harmful substances. All ingredients are listed on the product label and our online store.
All subscription customers are able to login at this link. Our subscription management system is made passwordless for the highest level of security, and requires email/SMS verification to login.
When you enter our subscription management portal, you will be prompted to enter the email address associated used to sign up for your subscription.
Upon entering your email address, a verification code will be sent to your email or phone number (if we have your phone number on file).
Simply enter the verification code to login to our subscription management portal, where you will be able to customize, cancel, or pause your subscription.
If you have any trouble logging in, please reach out to us at help@edenboost.com.
Once you're logged into our subscription management portal, simply navigate to "Shipping Addresses", click or tap on your profile, and then click on the "Edit Shipping Address" button.
Once you've updated your shipping address, your next shipment will be sent to your new address. Please note that shipping address changes cannot be applied to shipments that have already gone out.
If you have any trouble editing your shipping address, please reach out to us at help@edenboost.com.
If you're unable to finish your current your supply, we're pleased to share with you that you're able to easily skip shipment cycles.
Skipping cycles means your next shipment will be skipped by one month, which also means you won't be billed for the current month.
To skip a cycle, navigate to "Subscriptions", select your subscription product, scroll to the bottom of the page, and click on the "Skip This Order" button.
If you wish to pause or cancel your subscription, click on the "Cancel Subscription" button below the "Skip This Order" button.
A pop up will prompt you to choose between pausing your subscription or cancelling your subscription. You can pause your subscription for 1 month, 2 months, or 3 months.
You may select your desired option within this pop up (Click on "Pause Subscription" to pause your subscription, or "Cancel" to cancel your subscription.
If you have any trouble cancelling or pausing your subscription, please reach out to us at help@edenboost.com.
Once you're logged into our subscription management portal, you can reactivate your subscription by navigating to "Subscriptions", and then clicking on the subscription you wish to reactive.
To reactivate your subscription, click on the "Reactivate" button.
If you have any trouble reactivating your subscription, please reach out to us at help@edenboost.com.
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